Specific Warranty Durations Based on Product Type:
- Consumables:For BEAK series hubs and accessories, wheelsets and accessories; TALON series cranksets and drivetrain systems, a 90-day quality guarantee from the date of receipt is provided.
- Durable Goods:For LARK series frames; HORN series handlebars and seatposts; FLIGHT series saddles and seatposts, we offer a 180-day quality guarantee from the date of receipt.
- Warranty Coverage:Covers manufacturing defects and excludes damages from misuse, normal wear and tear, unauthorized alterations, or accidents.
- Warranty Claims:For warranty claims, customers should contact our customer service for guidance and support.
General Product Guarantee
- Supplier Selection:Our suppliers are rigorously selected for their quality control systems and experience in manufacturing for top-tier international brands. Products made in our own factories follow these stringent quality standards as well.
- Product Development and Quality Standards:We continuously invest in R&D, focusing on the "FLY HIGH" design philosophy for freestyle mountain biking products. We aim to reshape the interaction between humans and nature through outdoor sports, using innovative technologies. Our products are gradually being certified under international standards such as CSPC, CE, ISO, etc.
- Product Testing:Each generation of our products undergoes a rigorous process from design to prototype refinement and real-world testing. We actively gather and consider feedback from athletes to ensure that our products effectively address practical issues and create multifaceted value. Consistent with our parent brand JGbike's philosophy, we strive to offer products with sufficient performance at the lowest possible cost to the user.
- Quality Assurance:All products undergo extensive quality checks to ensure they meet our high standards and are free from manufacturing defects.
- Accurate Product Information:We provide detailed and accurate product descriptions to help customers make informed decisions.
Satisfaction Guarantee and After-Sales Support
- 30-Day Return Policy:For unsatisfactory purchases, customers can return products within 30 days of receipt, subject to our Shipping and Returns Policy.
- After-Sales Support:Our customer service team is available to assist with post-purchase inquiries, product use, warranty claims, and other product-related issues.